Total Customer Relationship Management

Total Customer Relationship Management

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Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the a€œTech Tipsa€ segment on the popular a€œTruckina€™ USAa€ television show, each book contains proven solutions for effectively tackling challenges faced by todaya€™s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.Significance of the Problem Cost of the Repair Figure 6-2 The decision to purchase. ... If, however, the air conditioning compressor fails during a heat-wave in mid-August with 1 10aquot; temperatures and 95 percent humidity, the smart money willanbsp;...


Title:Total Customer Relationship Management
Author: Mitch Schneider
Publisher:Cengage Learning - 2002-12-01
ISBN-13:

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